- Past notices
- No further notices from the past 7 days.
Our upstream provider has fixed the core issue impacting the site by making a temporary repair to the damaged cable. We expect further work to be carried out on the network in the near future to ensure a more robust and permanent solution is put in place.
Once there is more information on the permanent repair we will update this page. Thank you for your patience and we are sorry for any issues this may have caused.
The issue has been identified as having been caused by major damage to the ducting and fibre that connects our service back to London. The duct appears to have been dug up as part of an extensive excavation. The duct and cable is owned by Openreach who are onsite inspecting the damage and looking to formulate a plan for its repair.
We are really sorry but it is highly likely that they will not be able to do anything overnight as they will probably need to wait until they have daylight before being able to see sufficiently well in order to effect the repair.
Our upstream provider have confirmed they can see the circuit is down at their end. They have arranged for an engineer to attend their site to further investigate what the cause of this issue may be.
Once we have more information from them, we will update this site as soon as possible.
Thank you again for your continued patience and we apologise for any inconvenience this has caused.
We have checked with our onsite contact who has confirmed there are no signs of any hardware issues.
We have contacted our upstream provider who have confirmed that while they are not able to see any issues with the service to site, they can see there is no internet traffic on the service. They have passed this on to their network team who will investigate this issue further.
Thank you again for your continued patience and we apologise for any inconvenience this has caused.
We are aware of an outage event that is taking place on site. We are currently investigating this issue with our onsite contact. Once we have more information we will update this page.
We are sorry for any inconvenience this issue has caused and we thank you for your patience.